Do I need to create an account to place an order?
Yes, you need to create an account to place an order. This way, you will be able to track your orders, see your order history, and update your personal information at any time.
How long does it take to receive my NESCAFÉ Sweet & Creamy order?
Your order will be delivered within 7-10 business days of being placed. We’ll do our best to get it to you as soon as possible! You will be able to track the status or your order as soon as it ships. We’ll send you an email with the tracking number.
I have not received my order. What should I do?
You should have received an email with a shipping confirmation and a tracking number. You can check the status of your order by clicking on the tracking number link. If you encounter any issues, please contact Nestlé customer service at 1-800-387-5536 and provide one of our customer representatives with your order number.
Do you offer free shipping?
Yes, we do! All orders with a value of $20.00 or more are eligible for Free Shipping. For orders of under $10.00, we charge a flat rate of $5.00 for shipping, and for orders between $10.00-$20.00, the rate is $3.00.
Can I make changes to my order?
Yes, you are able to make changes in your order, as long you reach out to us within 24 Hrs. of placing your order by calling 1-800-387-5536.
I changed my mind, can I cancel my order?
Yes, you are able to cancel your order within 24 Hrs. of placing your order. Please reach out by calling 1-800-387-5536.
I placed an order and realized my personal information is wrong; what can I do?
We can update your personal information such as name, email and shipping address to ensure your order delivers as expected. Just give us a call at 1-800-387-5536 within 24 Hrs. and we’ll make sure your information is up to date by the date your order ships.
Can I track my order online?
Yes! As soon as the order ships you will be receiving an email indicating the status of your order. A unique tracking order number will be given to your order so you can check the status online.
The product I received was damaged, or my order was incomplete/inaccurate.
We’re sorry to hear that! Contact us at your earliest convenience at https://contact.nestle.ca/ and one of our customer representatives will assist you.
What is your refund policy?
We want all our customers to be satisfied with their orders, so if you feel something is not right please contact us immediately at https://contact.nestle.ca/ or give us a call at 1-800-387-5536 and we will be more than happy to assist you.
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