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Stir. Sip. Love.

Stir. Sip. Love.
Coffe mug
Adult Help Line - Nescafe Sweet & Creamy
Here’s a shocking truth: adulthood can suck. In fact, thousands of Canadian adults face daily adulting struggles. The NESCAFÉ Adult Help Line is here to help.

NESCAFÉ Adult Help Line Videos

Get a behind-the-helpline-scenes look at the NESCAFÉ Adult Help Line, plus meet former child/current adult Arlee, a favourite Help Line success story.


Dealing with an adulting problem? Have an adulting solution?
Enjoying an adult cup of adult coffee? Share like an adult with #AdultHelpLine
As the coffee of the people, NESCAFÉ has a special responsibility to ensure that great tasting coffee remains accessible to everyone.
Investing 350 MIO CHF in coffee of the future **. > 180,000 tons of responsibly sourced coffee through connecting with farmers*. Plant science R&D center tours.
Creating pride in farming > Tens of thousands of farmers and farm workers each year are trained. Increasing efficiency & income of farmers. 220 MIO. High  Yield plantlets distributed **.
Local impact connected everywhere > local production creates jobs in our factories saving** 20% energy and 30% water over 250 agronomists in more than 10 countries.
Mainstreaming sustainability > reaching more consumers everywhere: 5500 cups/sec. and counting. It all starts with a NESCAFÉ.


How do I order my NESCAFÉ Sweet & Creamy free sample?

Ordering your NESCAFÉ Sweet & Creamy free sample is super easy. Just visit, enter your information and a sample of NESCAFÉ Sweet & Creamy will be on its way!

What’s included in my NESCAFÉ Sweet & Creamy free sample?

You will be receiving 3 individual NESCAFÉ Sweet & Creamy sachets (22 g). 2 NESCAFÉ Sweet & Creamy Original and 1 NESCAFÉ Sweet & Creamy French Vanilla. You lucky duck.

What’s a teddy bear?

I think it’s a stuffed toy designed for children. I’ll have to confirm with my sources, though.

Is there a limit on how many free samples can be ordered?

Yes. Since we want to make sure as many people as possible have the opportunity to try the new NESCAFÉ Sweet & Creamy, there’s a limit of one (1) sample per user.

I tried NESCAFÉ Sweet & Creamy and loved it, where can I buy it?

It’s pretty good, right? NESCAFÉ Sweet & Creamy is available in all major retailers across Canada, as well as online retailers. Coming soon, you will be able to order your favourite NESCAFÉ Sweet & Creamy right here! Stay tuned!

Are bananas tastier than apples?

By far! Bananas are the best fruit. Apples are medium good. If you have the choice, always go with a solid yellow banana. They’re also really good with peanut butter on French bread.

I am having problems viewing the entire website?

In order to use this site, you must have "cookies" enabled on your browser. To do this, go to "Tools" on your Internet browser, and then select "Internet Options". From there you will need to adjust your security or privacy settings to allow all cookies. This website will not work properly unless you do this.

What is your Return policy?

Our return policy is applicable to non – food products. The return policy is not applicable to food products (e.g., coffee). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

How long does it take to receive my NESCAFÉ Sweet & Creamy free sample?

Please allow 3-4 weeks for receive your sample. We’ll do our best to get it to you as soon as possible, cause we’re cool like that.

Do I need to create an account to order my free sample?

Yes. In order for us to be able to deliver your free sample of NESCAFÉ Sweet & Creamy, we ask you to create an account where you can input all required information.

How many blocks would it take to build a life-sized car?

More than you can afford, that’s for sure.

I own a Keurig® machine, can I request a free sample of NESCAFÉ Sweet & Creamy Keurig® compatible pods?

At this time we don’t have available samples of NESCAFÉ Sweet & Creamy in Keurig® compatible pods.

I haven’t received my free sample yet, what can I do?

Please allow 3-4 weeks for your sample to arrive. If you requested your NESCAFÉ Sweet & Creamy sample over 4 weeks ago, please reach out by calling 1-800-387-5536, or by contacting us at and one of our consumer service representatives will be more than happy to assist you.

Seriously, though, what is the deal with the Pythagorean Theorum?

The writer of this FAQ really has no idea, so she hopes you’ll accept a picture of her cat instead.

What is your Refund policy?

We want all our customers to be satisfied with their orders so if you feel something is not right please contact us immediately at and we will be more than happy to assist you.

cat photo